Shipping&Returns
We pride ourselves on fast shipping and easy returns
- The mode of transportation is Australia Post Standard Parcel
- The shipment will be processed within 3 working days
- The goods are expected to arrive within 7 working days
Return & Refund Policy
Welcome to PORIYA au! All our products come with a 12-months warranty and can be returned for free within 30 days of delivery for approved reasons! The same warranty applies to replacement products. Please contact us if you have any problems!
How to return and get a refund/replacement?
Step 1:Please contact our PORIYA customer service (contact us ) and provide the reason and the necessary pictures or videos to verify your order issue.
Step 2:Our customer service team investigate and offer a solution based on our policy.
Step 3:Both parties reach an agreement on the solution, and our customer service team provide the return information (Please do not send your return to the sender's address on your package.).
Step 4:Return the product (if required). When our warehouse receives the return, our customer service team will operate the refund/replacement within 48 hours. And you will receive the refund within 2-14 business days. The exact time depends on your card issuer.
Start a Return
Simply fill out the form below and we'll get back to you right away with instructions.